Production Increase with Emotional Competencies
In a manufacturing plant the supervisors received training in emotional intelligence.
- + 17% production increase by the trained supervisors
- Comparison group not trained = no such increase: There was no such increase in production for a group of matched supervisors who were not trained.
Source: Porras, J. I., & Anderson, B. (1981): Improving managerial effectiveness through
modeling-based training. Organizational Dynamics, 9, 60-77.
In another manufacturing plant supervisor received training in emotional skills such as how to listen better and help employees resolve problems on their own.
- – 50 % lost-time accidents
- Formal grievance strongly reduced: Down from an average of 15% per year to 3% per year
- Exceeded productivity goals: The plant exceeded productivity goals by $250.000
Source: Pesuric, A., & Byham, W. (July 1996): The new look in behavior modeling. Training and Development, 25-33.
Results verified by: Consortium for Research on Emotional Intelligence in Organizations